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FAQ

Q: Where can I find the documentation for iCore Integration Suite?​

A: iCIS documentation is available at iCore Integration Suite documentation.

note

Note that iCore Cloud Services is always using the latest version of iCore Integration Suite.

Q: How can I deploy a change in my development system to my RegTest and production environment?​

A: See Deploying integrations. If you have more questions please contact our service center at support@icore.se.

Q: How can I add more users to the iCore Administrator or iCore Tools?​

A: Contact our service center at support@icore.se.

Q: Which public IP addressess do my integrations use when communicating from iCore Cloud Services?​

A: Depending on the environment, the following IP addresses will be used:

  • Production: 13.94.189.153
  • RegTest: 40.118.84.170
  • Development: 13.94.189.136

Q: I have lost my username and password, what should I do?​

A: Please contact our service center at support@icore.se.

Q: Can I use the iCore local tools in the cloud environment?​

A: Follow the guide.

Q: How can I get help designing or developing an integration solution?​

A: Please contact our service center at support@icore.se.

Q: When trying to open a Node file in iCore tools, I get the message "This file does not have an app associated with it for performing this action."​

A: Please set an Internet Media Type, in the specified Node type, compatible with a Windows standard file format, such as "text/plain".

Q: Can I run UAT tests for my integration scenario in the test environment?​

A: No, the RegTest environment is exclusive for regression testing. Please contact our service centre at support@icore.se to order an UAT environment.

Q: For how long will the nodes remain in the iCore system?​

A: By default nodes will be kept for 7 days before being removed. If you wish to extend or shorten this time period, please contact our service centre at support@icore.se.

Q: Can I use iCore invoke in iCCS?​

A: iCore Invoke is currently only available to B2B communication customers.

Q: Are the iCCS Systems backed up?​

A: All transactions logs are backed up 35 days. Nightly system exports are optional.

Q: What is the default Debug level for iCore Cloud systems?​

A: The default debug level is: 1=Minimized. This will be enforced daily at 06:00.